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Simon's Art Supplies does not require that you create an account to purchase. You can process to checkout as a guest. For your convenience, Simon's Art Supplies will send you a temporary log in via email for easy access to check your order status. If you prefer to keep your account, you may log in with the provided temporary log in information. Select "My Account" located near the top left corner of the website, and click on "Your Account Details" to change the account log in information.
To create a new SimonsArtSupplies.com account, select "Create an Account" located near the top right corner of the website, and follow instructions. You may also create an account at checkout.
If you have an account on SimonsArtSupplies.com but have forgotten your password, select "My Account" located near the top left corner of the website. Beneath the 'Sign in to Your Account' box, select "Forgot your password?", and enter your email address you used to sign up for the account. An email will be sent to you with instructions for resetting your password. If you do not receive an email for resetting password, please check your junk mail folder or contact us for further assistance.
To change or update your account details, you must first log into your account. Select "My Account" located near the top left corner of the website, and click on "Your Account Details". To add, edit or remove shipping address, click on "Your Address Book" under "My Account".
You may place orders online, by phone, by fax or by email. Please note order received after 3 p.m. (ET) on Friday will be processed on Monday.
To place an order online, find the item(s) you want from our website. In the Quantity field, enter the amount you want to buy, select item options if applicable, and then click the "Add to Cart" button. Once you have filled your cart, you will be prompted to continue to checkout. You may log in or continue as a guest to complete the checkout process.
To place an order by phone, call our customer service toll free at 1-888-ART(278)-2829 or 1-718-567-2011. Representatives are available Monday through Friday, 8:30 a.m.- 5 p.m. (ET).
To place an order by fax, fax your order to 1-718-567-2015, or by email to order@SimonsArtSupplies.com. If payment information is not presented, a representative will contact you shortly to arrange payment.
Once your order is placed, you will receive an email to confirm the order and again when your order has shipped.
After signing in to your account, select "My Account" located near the top left corner, and click on "View Order Status". You will be able to see the status of every order you have placed at Simon's Art Supplies, including whether it has been shipped, and if so an optional tracking number.
Once the order is placed, we do not have the ability to make changes to your order, and we will begin to fill the order within 15 minutes after the order is recieved. Orders made during business hours, Monday to Friday, 8:30 am - 5:00 pm, can only be cancelled within this 15 minutes window. Orders made outside the business hours can be cancelled before the next working day begins. Store credit will be the only form of refund method. Once your cancellation request is authorized, a store credit code will be sent to you via email. Your cancellation request will not be accepted after this 15 minutes window, and your order will be shipped on schedule.
To cancel an order, simply login to your account. Select "My Account" located near the top left corner, and click on "Completed Orders". If you checked out as a guest, login in with your temporary login sent to you via email. Find the order and click on the "Return Item(s)" button. Select 'Cancel Order' and 'Store Credit' for the form of return method to submit a request. Please note store credit will be issued even if other form of refund method is selected. You may also contact us at 1-888-(ART)278-2829 Monday to Friday, 8:30 a.m. to 5:00 p.m. or by email at customerservice@simonsartsupplies.com.
If the shipping addresses are within the State of New York, all purchases are subjected to NY Sales Tax. Sales tax is not charged on shipment to any other states. If you are a reseller, you must submit all necessary tax-exempt information prior to ordering. Sales tax will not be refunded if you submit tax-exempt information after ordering. For more information on submiting tax-exempt information, please click here.
You can add items to your wish list by viewing the storefront page for a specific item and clicking on the 'Add to Wishlist' button on the right side of the screen.
You can create, edit, remove and share your wish list. After signing in to your account, select "Wish List" located near the top left corner.
You can also see a list of items you recently view at SimonsArtSupplies.com. After signing in to your account, select "My Account" located near the top left corner, and click on "Your Recent Items".
Product review is a great resource to help each other make informed buying decisions. Reviews appear in the product pages and use a 5 stars rating system.
When writing your review, please focus on the product and your using experience. Provide details on the reason you liked or disliked a product, and if a product met your needs. Simon's Art Supplies reserves the right not to post your review if it contains obscenities, discriminatory language, spiteful comments on other reviews, or other language not suitable for a public forum. Post also cannot contains advertisements, spam content, offers, websites, URLs, email addresses, or any forms of contact information.
If you wish to share feedback with us about product selection, pricing, or other customer service issues, please do not submit feedback through a product review. Pleasecontact us directly.
To purchase a gift certificate, select 'Gift Certificate' located near the center top of the website. Enter recipient's information and the value of the gift certificate, and process to checkout. Please note gift certificate expires after 1 year and it is non-refunable. Because gift certificate will be sent to the recipient via email, you pay no shipping on a gift certificate purchase. In addition, sales tax will not be applied on the purchase of a gift certificate. Sales tax will be applied when recipient redeems for merchandise and with order shipped within New York State. If the recipient is qualified for tax-exempt, please visit 'Sales Tax' page for more information.
Redeem Gift Certificate / Store Credit
Recipient will receive the gift certificate via email only. A unique gift certificate code will be sent as an attachment in the email. If the recipient does not receive the email, please have the recipient checked the junk email folder or contacted us at 1-888-278(ART)-2829.
Store credit will be redeemed the same way as gift certificate. Please note the unique gift certificate / store credit code will be sent in an activated state and will be ready to use upon receipt. Although gift certificate / store credit is non-transferable, it should be treated like cash. If you lose your gift certificate / store credit code, you can contact us at 1-888-278(ART)-2829. Once we identify the details, we will cancel the lost code and issue a new code via email.
To purchase with gift certificate / store credit, browse the store and add items to your cart. Click the 'View Cart' link to view the contents of your shopping cart. Before processing to checkout, enter your gift certificate / store credit code in to the 'Redeem Gift Certificate' box on the bottom of the "view cart" screen and click 'Go'. Credit will be applied and you can continue with the checkout process.
If your order total is less than the value of the gift certificate / store credit, you can use the remaining balance at a later date. Simon's Art Supplies gift certificate and store credit cannot be redeemed for cash or refunded to credit cards, and no interest will be paid on any balance. If your order total is more than the current balance on your gift certificate / store credit, you can pay the remaining amount using other payment methods we provided on our site.
Check Balance of Gift Certificate / Store Credit
To check the balance of your gift certificate / store credit, you must log in to your account, and select 'Gift Certificate' located near the center top of the website. Click on 'Check Remaining Balance' and enter your code to view the balance.
After your order is shipped, you will receive an email containing tracking information for your package(s). This information is also available by logging in to your account. select "My Account" located near the top left corner, and click on "View Order Status". Find the current order and select 'View Order Details'. Tracking information will be located at the bottom of the detail page.
FedEx Ground FedEx Ground delivers to most commerical and residentcinal addresses within the United States via ground between Monday through Friday. Delivery is by the end of the business day.
FedEx Home Delivery This serivcespecializes in residential delivery within the United States via ground. It provides delivery services bewteen Tuesday through Saturday bewteen 9 a.m. to 8 p.m.
FedEx Standard Overnight This serivce provide delivery services between Monday through Friday. Delivery by 3 p.m. to most U.S. addresses; by 4:30 p.m. to rural areas.
FedEx 2-Business-Day or 3-Business Day Express Saver Delivery This serivce provide delivery services between Monday through Friday. Delivery to businesses by 4:30 p.m. and residences by 7 p.m.
If you have any questions, please contact us at 1-888-(ART)278-2829 or by email at customerservice@simonsartsupplies.com.
Large, Oversized and Fragile Packages
Large, oversized and fragile items will be subjected to additional shipping fee. Large, oversized and fragile items will be marked under 'Other Details' on the product pages.
Because each country has different import regulations, international shipment is only available upon request. For security purposes, Simon's Art Supplies will only ship orders to PayPal approved countries and regions. For a list of PayPal approved countries and regions, please click here. Standard size orders will be shipped by US Postal International. Large and oversized packages will be shipped by carrier Service by Air.
Simon's Art Supplies only accepts PayPal for international shipment and payment must be received before the order is shipped. Consumer will be responsible with all custom and import taxes and fees. For more information, please contact us at customerservice@simonsartsupplies.com.
Non Returnable and Refunable Items
There are items that are non-returnable and non-refundable. These items include clearance products, sale items and free gift samples. Paper sheets are only refunable by in-store return. Due to the fragility of paper sheets, we do not accept any paper sheets return by carrier shipping. In the event of dispute, SimonsArtSupplies.com's decision shall be final and conclusive.
To return unwanted items, a return request must be submitted within 14 days of purchase. You will be responsible for the return freight and subject to a 15% restocking fee. Please note the inital shipping fee will not be credited. Simon's Art Supplies does not offer refund to credit card. Store credit or check will be issued within 7 days after return item is received. Store credit code will be issued via email and check will be mailed to billing address.
All return stock items must be unused, wrapped in its original packing, and in resellable condition. All returns must be accompanied by the original packing slip. Return will not be granted if items are less than the conditions listed above. When returning, please properly pack and insure returm items so a claim can be filed with the carrier if damage occurs during return shipment. Simon's Art Supplies is not responsible for lost or damaged packages.
To return unwanted items, simply login to your account. Select "My Account" located near the top left corner, and click on "Completed Orders". If you checked out as a guest, login in with your temporary login sent to you via email. Find the order and click on the "Return Item(s)" button to submit a request. You may also contact us at 1-888-(ART)278-2829 Monday to Friday, 8:30 a.m. to 5:00 p.m. or by email at customerservice@simonsartsupplies.com. We will notify you via e-mail with a return instruction once your request is approved. Do not return items without aurthorization. Any unaurthorized return will not be credited.
All orders are carefully packed and leave our warehouse in good condition. Before signing for the merchandise; inspect all cartons immediately. It is your responsibility to check any visible damage. If a shipment arrives with obvious damages, please refuse the delivery. If you have already accepted the delivery and then find merchandise damaged, please contact us immediately. Do not return the merchandise to us. Once we file a claim with FedEx, FedEx will pick up the damaged package for inspection. It is very important to keep the damaged merchandise in its damaged carton and wrapped in its original packing material. Without the original carton and packing materials will jeopardize our chance of making a claim. Please be aware that neither Simon's Art Supplies nor the carrier will be responsible for the damaged goods unless the precautions above are taken.
Once our claim is approved and inventory is available, a replacement will be sent to you. If you have any questions, you may contact us at 1-888-(ART)278-2829 Monday to Friday, 8:30 a.m. to 5:00 p.m. or by email at customerservice@simonsartsupplies.com.
Received Defected or Incorrect Items
If you receive defected or incorrect merchandise, you will not be responsible for the return freight. However, a return request must be submitted within 14 days of purchase. To submit a return request, simply login to your account. Select "My Account" located near the top left corner, and click on "Completed Orders". Find the order and click on the "Return Item(s)" button to submit a request. You may also contact us at 1-888-(ART)278-2829 Monday to Friday, 8:30 a.m. to 5:00 p.m. or by email at customerservice@simonsartsupplies.com. We will notify you via e-mail with a return instruction once your request is approved. Do not return items without aurthorization. Any unaurthorized return will not be credited.
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The product tag cloud shows the different tags (keywords) associated with products. The bigger the tag appears, the more products it contains. Select 'Browse by Tags' under 'Popular Brand' on the left natvigation panel. Click on a tag to see all products listed under that tag. Another way to access to tags is from the product page under 'Tag' tab.
The brand tag cloud is an alternate way to find products by brand. The larger a brands text appears in the tag cloud, the more products there are linked to that brand. Select 'Browse All Brands' under 'Popular Brand' on the left natvigation panel. The brands tag cloud is located on the right handside of the 'Browse All Brands' page.
Product comparison allows you to compare images, prices, brands, availability, rating, and description of products. Search for the specific item in the search box, check the 'compare' box of the items you want to compare, and click on 'Compare Selected'.
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