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Shipping Information


Shipping Information

United States-

Consumer orders within the United States will ship by FedEx within 1 - 2 business days after receipt of orders.  Some large and oversized items will ship within 3 - 5 business days.  FedEx does not deliver to P.O. Boxes.  Customers are responsible to provide physical addresses for all FedEx orders or the shipments will be postponed.



Because each country has different import regulations, international shipment is only available upon request.  For security purposes, Simon's Art Supplies will only ship orders to PayPal approved countries and regions.  For a list of PayPal approved countries and regions, please click here.  Standard size orders will be shipped by US Postal International.  Large and oversized packages will be shipped by carrier Service by Air.

Simon's Art Supplies only accepts PayPal for international shipment and payment must be received before the order is shipped.  Consumer will be responsible with all custom and import taxes and fees.   For more information, please contact us at customerservice@simonsartsupplies.com.


Hazardous Material

Certain items are considered hazardous and require special shipping precautions. These items include volatile and flammable materials as well as products with harmful fumes and other properties.  Hazardous items will be marked under 'Other Details' on the product page.  These items can be only shipped via standard ground shipping and cannot be shipped to Alaska and Hawaii.


California Residents

Due to the passage of the California Amended Solvent Legislation Rule #1143, effective January 1, 2011, art material retailers are not permitted to sell paint thinners and multi-purpose solvents in containers larger than 1 liter (33.81 oz) in the state of California. If you are a California resident and placed an order with paint thinners and solvents, restricted items will be removed from your purchase. A store credit will be issued to you via email.


Large, Oversized and Fragile Packages

Large, oversized and fragile items will be subjected to additional shipping fee.  Large, oversized and fragile items will be marked under 'Other Details' on the product pages.


Track Your Package

After your order is shipped, you will receive an email containing tracking information for your package(s).  This information is also available by logging in to your account.  select "My Account" located near the top left corner, and click on "View Order Status".  Find the current order and select 'View Order Details'.  Tracking information will be located at the bottom of the detail page.


FedEx Expected Shipping Time

FedEx Ground
FedEx Ground delivers to most commerical and residentcinal addresses within the United States via ground between Monday through Friday.  Delivery is by the end of the business day.

FedEx Home Delivery
This serivce specializes in residential delivery within the United States via ground.  It provides delivery services bewteen Tuesday through Saturday bewteen 9 a.m. to 8 p.m.

View Ground Transit Map

FedEx Standard Overnight
This serivce provide delivery services between Monday through Friday.  Delivery by 3 p.m. to most U.S. addresses; by 4:30 p.m. to rural areas.

FedEx 2-Business-Day or 3-Business Day Express Saver Delivery
This serivce provide delivery services between Monday through Friday.  Delivery to businesses by 4:30 p.m. and residences by 7 p.m.

If you have any questions, please contact us at 1-888-(ART)278-2829 or by email at customerservice@simonsartsupplies.com.