Returns Policy

In the event that a return is needed, a return request must be submitted within 14 days of purchase. You will not be responsible for the return freight only when merchandise is damaged due to shipping, shipped incorrectly, or defected. If merchandise is returned outside of those listed above, the customer is responsible for the return freight and subjects to a 15% restocking fee.  The inital shipping charge will also not be credited.

All return stock items must be unused, wrapped in its original packing, and in resellable condition.  Return will not be granted if items are less than the conditions listed above.  When returning, please properly pack and insure return items so a claim can be filed with the carrier if damage occurs during return shipment. Simon's Art Supplies is not responsible for lost or damaged packages.

Return Items You Do Not Want

To return unwanted items, a return request must be submitted within 14 days of purchase. You will be responsible for the return freight and subject to a 15% restocking fee. Please note the inital shipping fee will not be credited. Simon's Art Supplies does not offer refund to credit card. Store credit or check will be issued within 7 days after return item is received. Store credit code will be issued via email and check will be mailed to billing address.

All return stock items must be unused, wrapped in its original packing, and in resellable condition. All returns must be accompanied by the original packing slip. Return will not be granted if items are less than the conditions listed above. When returning, please properly pack and insure return items so a claim can be filed with the carrier if damage occurs during return shipment. Simon's Art Supplies is not responsible for lost or damaged packages.

To return unwanted items, simply login to your account. Select "My Account" located near the top left corner, and click on "Completed Orders". If you checked out as a guest, login in with your temporary login sent to you via email. Find the order and click on the "Return Item(s)" button to submit a request. You may also contact us at 1-888-(ART)278-2829 Monday to Friday, 8:30 a.m. to 5:00 p.m. or by email at customerservice@simonsartsupplies.com. We will notify you via e-mail with a return instruction once your request is approved. Do not return items without aurthorization. Any unaurthorized return will not be credited.

How to Handle Damaged Goods Due to Shipping

All orders are carefully packaged and leave our warehouse in good condition.  Before signing for the merchandise; inspect all cartons immediately. It is your responsibility to check any visible damage.  If a shipment arrives with obvious damages, please refuse the delivery. If you have already accepted the delivery and then find merchandise damaged, please contact us immediately.  Do not return the merchandise to us.  Once we file a claim with FedEx, FedEx will pick up the damaged package for inspection.  It is very important to keep the damaged merchandise in its damaged carton and wrapped in its original packing material.  Without the original carton and packing materials will jeopardize our chance of making a claim.  Please be aware that neither Simon's Art Supplies nor the carrier will be responsible for the damaged goods unless the precautions above are taken. 

Once our claim is approved and inventory is available, a replacement will be sent to you.  If you have any questions, you may contact us at 1-888-(ART)278-2829 Monday to Friday, 8:30 a.m. to 5:00 p.m. or by email at customerservice@simonsartsupplies.com.

Return Defected or Incorrect Items

If you receive defected or incorrect merchandise, you will not be responsible for the return freight.  However, a return request must be submitted within 14 days of purchase.   To submit a return request, simply login to your account.  Select "My Account" located near the top left corner, and click on "Completed Orders".  Find the order and click on the "Return Item(s)" button to submit a request. You may also contact us at 1-888-(ART)278-2829 Monday to Friday, 8:30 a.m. to 5:00 p.m. or by email at customerservice@simonsartsupplies.com. We will notify you via e-mail with a return instruction once your request is approved. Do not return items without aurthorization. Any unaurthorized return will not be credited.

Non Returnable and Refundable Items

There are items that are non returnable and non refundable.  These items include clearance products, free gift samples and paper sheets.  In the event of dispute, SimonsArtSupplies.com's decision shall be final and conclusive.

Change or Cancel Order

Once the order is placed, we do not have the ability to make changes to your order, and we will begin to fill the order within 15 minutes after the order is recieved. Orders made during business hours, Monday to Friday, 8:30 am - 5:00 pm, can only be cancelled within this 15 minutes window.  Orders made outside the business hours can be cancelled before the next working day begins.  Store credit will be the only form of refund method. Once your cancellation request is authorized, a store credit code will be sent to you via email.  Your cancellation request will not be accepted after this 15 minutes window, and your order will be shipped on schedule.

To cancel an order, simply login to your account. Select "My Account" located near the top left corner, and click on "Completed Orders". If you checked out as a guest, login in with your temporary login sent to you via email. Find the order and click on the "Return Item(s)" button. Select 'Cancel Order' and 'Store Credit' for the form of return method to submit a request. Please note store credit will be issued even if other form of refund method is selected. You may also contact us at 1-888-(ART)278-2829 Monday to Friday, 8:30 a.m. to 5:00 p.m. or by email at customerservice@simonsartsupplies.com.

California Resident

Due to the passage of the California Amended Solvent Legislation Rule #1143, effective January 1, 2011, art material retailers are not permitted to sell paint thinners and multi-purpose solvents in containers larger than 1 liter (33.81 oz) in the state of California. If you are a California resident and placed an order with paint thinners and solvents, restricted items will be removed from your purchase. A store credit will be issued to you via email.